Terms of service

1. Store, seller and scope

These terms apply to CLEP purchases from 27 October 2026. The seller is CLEP, at 291 Villa, North Chouifaat, Fifth Settlement, Cairo, Egypt. They include our Shipping Policy and Returns and Refund Policy; our Privacy Notice is provided separately. Nothing limits mandatory Egyptian consumer rights or retrospectively changes earlier orders.

2. Using the store and choosing products

Provide accurate, current details and protect any account credentials. Do not use the store for fraud or interference with its systems or others' rights. Product pages describe materials, sizing, features and applicable origin information. Screen settings may affect displayed colours; this does not excuse supplying goods that fail to match their description. Ask us before purchasing if you need help with sizing or specifications. Applicable origin, guarantee and after-sales information is provided before purchase.

3. Orders, confirmation and corrections

Check your product, size, address and total before submitting an order. Order acceptance and payment timing: we confirm acceptance and details in writing; COD payment is collected on delivery. We send immediate written confirmation after contracting through retainable email, including order details and agreed terms. You may request correction or amendment of order information within seven business days of acceptance, subject to applicable distance-contract conditions; contact us as soon as you identify an error. The ability to implement a particular change may depend on order status and legal implementing conditions, without removing the applicable correction right. We do not add charges or substitute goods without your agreement. If we cannot fulfil an order, we notify you and return amounts due under applicable rights.

4. Prices and payments

The currency and product prices for your order are displayed on the store and at checkout. Shipping, other charges and the final total appear before you complete your order. Available methods and conditions: cash on delivery is available; any additional methods, conditions and fees are shown before confirmation. A method is available only where shown for your order before confirmation. If we identify a material pricing error before acceptance, we contact you so you can choose the corrected price or cancellation with repayment; this does not permit removal of rights under an existing contract.

5. Delivery and cancellation

Delivery coverage, dates and charges appear in our Shipping Policy and at ordering. For cancellation before dispatch, contact +20 112 462 4526 promptly; you can also send a written request to info@clepwear.com. Dispatch does not remove withdrawal, return or defect rights. If we miss the agreed delivery date, or do not deliver within thirty days where no date was agreed, you may exercise the cancellation right for delay. Amounts due are refunded immediately when this right is exercised, and we bear relevant delivery and return costs. Notify us of withdrawal within fourteen days from the delay or receipt of the goods, whichever is later, under the applicable rules.

6. Returns and defects

You may withdraw from a distance purchase within fourteen days of receipt, subject to lawful conditions and exceptions. Defective or nonconforming goods have a separate replacement/refund right without additional cost within thirty days of receipt. Optional exchanges or store credit do not replace a refund entitlement. See the full policy for procedures, timing and costs.

7. Content and external services

Applicable law protects the store's and other owners' marks, images and text. You may use content to browse and buy; commercial reuse requires permission. Your reviews and submissions remain yours. When submitting a review for publication, you give us non-exclusive permission to display it in connection with the product and store; this is not consent to market your personal data. Independent services may have their own terms presented when used, without removing the seller's legal responsibilities.

8. Responsibility and complaints

We remain responsible for agreed goods/services and legal consumer rights. These terms do not exclude liability that cannot lawfully be excluded, require you to waive rights or impose a general indemnity for ordinary store use. Actual fraud or abuse may justify access restrictions, without withholding amounts or rights due. Contact us to resolve a complaint; you may also approach Egypt's Consumer Protection Agency and competent Egyptian authorities or courts. Egyptian law governs, without removing other mandatory protection that applies.

9. Updates and contact

Changes are published prospectively with an effective date. Continued browsing alone does not change a completed order. Contact +20 112 462 4526, info@clepwear.com, or see seller details.