Refund policy

Your core rights

This policy covers CLEP purchases within Egypt from 27 October 2026. It does not limit statutory rights or replace rights attached to earlier orders. Seller: CLEP; see contact details.

Withdrawal from a distance purchase

You may request a return within fourteen days of receiving the product without giving a reason, subject to the specific lawful exceptions below. Tell us your order number, the item and how to contact you within that period. Keep the product free from wearing, washing or alteration beyond ordinary inspection, and include accessories, tags and packaging where available. A missing box, tag or paper receipt alone does not defeat an existing legal right; suitable alternative purchase evidence may be provided.

Defective or nonconforming products

If goods are defective, damaged, incorrect or do not match their description, you may choose replacement or repayment without additional cost within thirty days of receipt, without removing other statutory rights. Explain the issue when contacting us. Photos help where available but are not the sole gateway to a valid claim. No internal 24- or 48-hour deadline extinguishes your defect rights. We arrange collection at our cost and complete the remedy due within one week of your approaching us under the applicable right; internal inspection does not extend the legal deadline.

Specific exceptions

A product is not excluded simply because it was discounted. Ordinary withdrawal may not apply to goods made to your specifications or changes/damage caused by your use, within the limits of law. Any additional product-specific exception must be lawful and disclosed before purchase. Ordinary-withdrawal exceptions do not remove rights concerning goods supplied defective or nonconforming.

How to return an item

Call +20 112 462 4526 or info@clepwear.com within the applicable period. CLEP arranges courier collection. Where a collection charge is payable by you, we quote the actual charge and obtain your agreement before arranging collection. If the returns portal is unavailable, contact us directly. Returns receiving address: 291 Villa, North Chouifaat, Fifth Settlement, Cairo, Egypt. Do not send card details or passwords. Coordination procedures do not cancel a claim notified on time.

Costs and exchanges

For ordinary distance-purchase withdrawal, the customer bears shipment/return expenses permitted by law unless we offer a better benefit. We disclose the actual return-collection charge before arranging it; it is not assumed to equal the EGP 100 outbound fee. We do not charge restocking fees and bear all relevant delivery/return costs for defects, mistakes and delayed delivery. No deduction may reduce a mandatory right. For a voluntary exchange, CLEP arranges the courier and quotes the actual exchange charge for your agreement before collection, subject to the requested size/product being available. This charge does not apply to a defect/nonconformity remedy whose costs CLEP bears. An exchange is not forced in place of a refund entitlement.

Repayment

For ordinary distance-purchase withdrawal, we refund the amount due within seven days of the goods being returned, to the original payment method unless we agree another method with you. The clock does not start at internal approval. Defect/nonconformity remedies follow the separate timing above. For cash on delivery: we offer transfer to an electronic wallet able to receive the repayment, after obtaining your express agreement to this alternative method. For cash-on-delivery refunds, we contact you to confirm the wallet or bank-transfer details before sending the refund. We do not request a PIN or verification code. We do not impose a refund fee or voucher. If no suitable wallet is available or you do not agree to use one, bank transfer is available as an alternative agreed with you, without a refund fee or loss of your refund entitlement. Payment-provider posting times may vary without extending our legal obligation. Contact us if funds do not arrive so we can trace them.

Delayed delivery and cancellation

If the agreed delivery date is missed, or thirty days pass without delivery where no date was agreed, you may cancel under distance-contract rules, with immediate repayment of amounts due and CLEP bearing relevant delivery/return costs. Notify us within fourteen days from delay or receipt, whichever is later. Repayment is due immediately upon notification, subject to the applicable method/time provisions of Article 40; it is not postponed until internal approval or inspection. For voluntary cancellation before dispatch, contact us promptly; we confirm the order status and any amount to be repaid.

Complaints

Contact +20 112 462 4526 or info@clepwear.com. You may complain to Egypt's Consumer Protection Agency through its official website without first exhausting our internal process.