Shipping policy

Coverage and dispatch

We deliver within Egypt; any address restrictions appear before confirmation, with the delivery date shown at ordering. The returns address alone does not establish warehouse or dispatch location. Effective date: 27 October 2026. Seller: CLEP.

Processing and delivery

Expected delivery is 3–5 working days from order confirmation, including preparation and transit. Working days exclude public holidays; your delivery date is confirmed before purchase. We show the agreed delivery date before purchase and in confirmation. Product-specific differences are disclosed before purchase. We notify you of delays without removing your rights. Courier and tracking information is shared at dispatch through your order contact channel.

Charges and payment

Delivery charges are EGP 100 per order; any free-delivery promotion and conditions are shown before purchase. Charges and the final total appear before confirmation. Cash on delivery is available within Egypt; any eligibility conditions or additional fees appear before purchase; it is not assumed available for every order. This policy covers delivery within Egypt and does not impose customs charges on the customer at delivery.

Addresses and delivery attempts

Check your phone number and address when ordering. Contact us promptly for corrections; we confirm what is possible before or after dispatch. For an unsuccessful delivery, we contact you to arrange the next step under options explained before agreeing redelivery. Undisclosed charges are not imposed or used to remove cancellation/refund rights. If a parcel has a problem, retain available details/photos and contact us. A 24- or 48-hour report is not required to retain defect rights.

Missing or delayed delivery

Tell us if the order has not arrived so we can trace it with the courier. If the agreed date is missed, or thirty days pass without delivery where no date was agreed, cancellation with immediate repayment and seller-paid relevant delivery/return costs remains available. Notify us within fourteen days from delay or receipt, whichever is later, under the applicable rules. Peak periods and holidays do not remove these rights. See Returns and Refunds. Contact +20 112 462 4526 or info@clepwear.com.